Textero Support

New Textero is an upgraded workspace that’s faster, more stable, and even easier to use. You can also try new features like plagiarism check to help keep your text original.

We're updating the dashboard step by step. When you see the banner on the website, it means the new version of Textero is ready for you to try. You’ll also have a button to switch back to the old version. Got feedback? Let us know!

If you had the Pro Plan, you’ve been automatically upgraded to Unlimited. You can find more details in the Pricing section.

We're moving them over. All your previously uploaded sources will show up in the new Textero within 1-2 weeks.

Yes! We’ll keep supporting it for the next few months. You can switch back to the previous version anytime with just one click.

First, try refreshing the page or logging out and back in. If that doesn’t work, email [email protected].

Upgrading is easy! Log in, go to the "Upgrade to Premium" section, and start the Unlimited plan.

It’s easy! Click on your account icon and go to the “Your Plan” tab. From there, you can renew, cancel your plan, or update your payment options.

Yes! You can change or update your payment method during checkout. Just go to your Account page, click "Your Plan", and update your payment details.

Canceling your subscription is simple: - Click on your account icon. - Go to the "Your Plan" tab. - Confirm, and you’re done!

You can cancel your subscription anytime to stop charges. If you’d like your account removed, just drop us a message at [email protected]—we’ll take care of it for you.

All payments are in USD, but your credit card provider will convert it automatically if you’re using a different currency.

No, your info is safe with us! We don't share your data or texts with anyone else. For details, check out our Privacy Policy and Terms & Conditions.

Click on your username to open account settings. Then select "Change Password," enter your new password, and confirm it.

Check our refund policy, then send us your order details and a brief explanation of the issue.

Check your Spam folder first. If you don’t see it, you might’ve signed up with Google. Try again or email us at [email protected].

You might have reached your limits. Upgrade your plan to get unlimited custom sources and 20,000-word drafts.

Try uninstalling the extension, clearing your cookies, and then reinstalling it on Chrome or MS Edge.

If there are no citations, you can get them by selecting "Add Sources and in-text citations" when generating your document.

Give detailed inputs instead of short ones to help Textero create better text. You can also use "expand" or "paraphrase" commands to improve your content.

Textero is a reliable tool that helps you generate ideas, find academic sources, and overcome writer's block. All you need to do is sign up for free. That’s it! You can start writing, editing, and researching like a pro.

Sign up using Google authorization or your email. Explore all the features Textero offers. Choose what you need help with, and our simple navigation will guide you to get things done.

Textero is trained on academic databases, while ChatGPT needs more prompting. Unlike ChatGPT, Textero lets you upload your own sources and create longer texts up to 20,000 words.

Absolutely! Textero has a free version for writing help. For longer drafts and extra features, check out our plans in the Pricing section.

Yes! You can easily edit the text right in your dashboard. Just highlight it and use the pop-up menu to make it shorter, longer, or paraphrase. When you’re done, download your paper.

Yes! Simply upload your PDFs, and Textero will use them to suggest ideas for your essay.

Absolutely! Textero suggests ideas and improves clarity, but you’re always in control. You can edit the text to fit your style and then download it as a document.

Yes! We run sales from time to time. Follow us on social media or choose an annual plan to save 58%.

Textero supports popular citation styles such as APA and MLA.

Currently, Textero supports 7 languages, including English, German, Spanish, and more. Want more languages? Let us know, and we’ll consider adding them!

Sure! You can use Textero on multiple devices at once. Just keep in mind, accounts are meant for individual use, so sharing isn’t allowed.